Updated: August 2026  |  YellowFrog

Order Processing

All orders are processed within 1 - 2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive an order confirmation email immediately after placing your order.
• A shipping confirmation with tracking details will be sent once your order is dispatched.
• During peak seasons or sale periods, processing may take an additional 1 - 2 business days.

Domestic Shipping (India)

We ship across all major cities and towns in India via trusted courier partners.

International Shipping

We ship internationally to select countries. International orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

• International delivery typically takes 10 - 20 business days depending on the destination country.
• Customs clearance may cause additional delays beyond our control.
• Shipping charges for international orders will be calculated and displayed at checkout.
• YellowFrog is not responsible for customs fees, duties, or import taxes levied by the destination country.

Packaging

Every YellowFrog order is carefully packed to ensure your items arrive in perfect condition. We use secure, protective packaging that keeps your children's clothing safe and fresh.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can use this to track your delivery in real time through our courier partner's website.

• Tracking information may take up to 24 hours to update after dispatch.
• If you do not receive tracking details within 3 business days of your order, please contact us.

Delivery Attempts & Failed Deliveries

• Our courier partners typically make 2 - 3 delivery attempts. If delivery fails, the package may be returned to us.
• Please ensure your delivery address and contact number are correct at the time of placing your order.
• Re-shipping charges will apply for orders returned due to incorrect address or failed delivery attempts.

Delays & Exceptions

While we strive to deliver on time, certain situations may cause delays beyond our control, including:

• Natural disasters, extreme weather, or public holidays
• Courier network disruptions or strikes
• Customs delays for international shipments
• Incorrect or incomplete address provided at checkout

YellowFrog is not liable for delays caused by such circumstances, but we will always do our best to keep you informed.