Updated: August 2026 | YellowFrog
At YellowFrog, we want every purchase to be a happy one. Please read our exchange and refund policy carefully to ensure a smooth experience.
Exchange Policy
We offer size or style exchanges on eligible purchases under the following conditions:
- Exchange requests must be initiated within 2 days of delivery via WhatsApp.
- The original item must be returned within 10 days of delivery, in unused and unwashed condition with original tags intact.
- Once we receive and inspect the returned item, we will dispatch your requested size or style promptly.
- Return shipping charges to our address are borne by the customer.
Please ship your exchange item to:
Prince N Princess 10C, 5th Street, Vasantha Nagar,
Near Shanthi Gears, Singanallur,
Coimbatore - 641 005,
Tamil Nadu, India.
Phone: 9952778217
Near Shanthi Gears, Singanallur,
Coimbatore - 641 005,
Tamil Nadu, India.
Phone: 9952778217
Return & Refund Policy
We do not offer returns or refunds except in the case of a damaged or defective product.
- A clear unboxing video showing the damage is mandatory to raise a damage claim.
- Refund requests without a valid unboxing video will not be processed.
- Approved refunds will be credited to the original payment method within the standard processing timeline.
📹 Important: Please record your unboxing video before opening the package fully. This video is required for any damage or defect claims and cannot be substituted after the fact.
How to Initiate an Exchange or Damage Claim
Follow these simple steps to get started:
1
Contact us on WhatsApp within 2 days of receiving your order.
2
Share your order details and, if applicable, the unboxing damage video.
3
Our team will review your request and guide you through the next steps promptly.
We offer easy exchanges for both domestic and international orders. Our team is here to make the process as simple as possible for you.
WhatsApp / Phone: 9952778217